Terms of service

These Terms of Service govern every quote, booking and shipment arranged through Ship From Bali (shipfrombali.com). The short version: a written quote is confirmed for the validity window printed on it, freight is performed by vetted licensed partners, destination duties belong to the consignee, and the whole agreement is governed by Indonesian law.

Last updated: 18 July 2026. These terms apply to all quotes issued and bookings confirmed on or after that date.

Ship From Bali is a freight coordination brand operated by Ship From Bali, part of Juara Holding Group, active since 2015. We arrange sea freight (LCL and FCL), air freight and door-to-door shipping of furniture, art and personal effects from Bali to the USA, Australia, Europe and other destinations.

We are a coordinator and booking agent — not the vessel operator, the airline, and not a customs authority. Physical carriage, export packing, trucking and customs formalities are performed by vetted, licensed freight partners: Indonesian licensed forwarders, registered customs brokers, ocean carriers and airlines, each acting under its own operating licence and conditions of carriage.

By requesting a quote through our contact form or confirming a booking, you accept these terms.

Every written quote we issue states a validity window on its face — typically 14 calendar days unless the quote states otherwise. Within that window, the rate is confirmed for the shipment exactly as described: same cargo, same volume or weight, same route, same service level.

Outside that window, or if the shipment details change, all rates are indicative and subject to change. Freight pricing moves with carrier tariffs, fuel and security surcharges and seasonal demand; cost figures published on this website are benchmarks dated in the text (as of 2025–2026), not offers.

Item — Term

• Quote validity — The window stated on the quote, typically 14 calendar days

• What the quote binds — Cargo, volume/weight, route and service level as described

• What voids an all-in quote — Changed dimensions, weight, commodity, address or service level

• Website rate tables — Indicative benchmarks, date-stamped, not offers

• Currency — USD or IDR as stated on the quote

If your cargo measures or weighs more at pickup than declared, we re-quote the difference before loading; if you do not accept the revision, you may cancel at no freight charge.

A booking is confirmed when you accept a written quote and we confirm the schedule in writing. Payment terms — deposit, balance and due dates — are stated on each quote. We do not load cargo for export before the agreed payment milestone is met.

If you cancel after export packing or trucking has begun, costs already incurred with partners (packing, pickup, storage, documentation) are payable. If a carrier cancels or rolls a sailing, we rebook you on the next available departure at the same rate; if no alternative suits you, amounts paid for unperformed freight are refunded.

You are responsible for the accuracy of everything you declare. Specifically, you must:

• describe the goods truthfully, including materials (wood, stone, rattan) that trigger endorsements or fumigation;

• provide accurate dimensions, weights and values for the packing list and commercial invoice;

• confirm the goods are yours to export and are not prohibited or restricted (no narcotics, weapons, protected species, or cultural artifacts requiring permits you do not hold);

• supply identity and consignee documents on request — Indonesian export filings through the Indonesia National Single Window (INSW) require them;

• flag anything fragile, high-value or unusual before packing, not after.

Misdeclared cargo can be seized, delayed or fined by Indonesia’s Directorate General of Customs and Excise or by destination customs. Those consequences, and their costs, sit with the shipper.

All transit times quoted on this site and in our documents are estimates, not guarantees. As a guide, as of 2026: sea freight from Bali runs roughly 4–8 weeks to Australia and Asia, 6–12 weeks to the USA and Europe; air freight ex-Denpasar takes about 3–10 business days. Port congestion, weather, customs inspection, transshipment via Surabaya and Singapore, and carrier schedule changes can stretch these figures. We are not liable for losses caused by delay, including missed leases, events or resale dates.

Unless your quote expressly states otherwise, the consignee (the importer at destination) is responsible for import duty, GST/VAT, customs processing fees, destination port charges, quarantine or biosecurity inspection fees and any storage arising at destination. Port-to-port quotes exclude destination clearance and last-mile delivery entirely.

Cost — Who pays

• Ocean/air freight, export packing, Bali pickup, export documents — Shipper, per the quote

• Wood/stone endorsements, phytosanitary or fumigation certificates — Shipper, quoted as extras when applicable

• Import duty, GST/VAT, destination customs fees — Consignee

• Destination quarantine or biosecurity inspection (e.g., Australia) — Consignee, unless pre-arranged in a door-to-door quote

• Destination storage caused by late documents or unpaid duties — Consignee

Australia enforces strict biosecurity screening on wood, rattan and used household goods; fumigation and treatment documentation is arranged before loading, but the final inspection decision belongs to Australian authorities. Any duty estimate we provide is informational — the destination customs assessment is final.

We strongly recommend all-risk cargo insurance, offered with every quote at about 2% of the declared value of the goods as of 2025–2026. LCL cargo trucked from Bali to Surabaya and transshipped via Java and Singapore carries more touch points than a sealed FCL container — insurance exists for exactly this.

If you decline insurance, recovery for loss or damage is limited to the standard liability limits of the responsible carrier or forwarder under its conditions of carriage and applicable international conventions — usually far below the real value of household goods and art. Our own liability as coordinator is capped at the fees you paid us for the affected shipment. We are not liable for indirect or consequential loss, or for force majeure events such as natural disasters, port closures, strikes or government action.

Claims must be noted on delivery documents at receipt and submitted to us in writing within 14 days of delivery so partner and insurer deadlines can be met.

We collect the personal data you submit through our contact form — name, contact details, shipment details and documents needed for export filings — and process it under Indonesia’s Personal Data Protection Law (UU No. 27 of 2022, “UU PDP”). We use it only to quote, book and execute your shipment and to meet legal filing obligations; we share it only with the freight partners, brokers and authorities involved in your shipment, and we do not sell it.

Many of our clients are in the EU, UK and Australia. For EU/EEA visitors we work to GDPR-aware standards: you may request access to, correction of, or deletion of your personal data (subject to records customs and tax law require us to keep), via the contact routes below.

Content on shipfrombali.com is general information, date-stamped where figures appear, and is not legal, tax or customs advice. These terms and every booking are governed by the laws of the Republic of Indonesia. Disputes are first addressed by good-faith negotiation; failing that, they fall under the jurisdiction of the courts of Denpasar, Bali. The version of these terms published when your quote is issued governs that shipment.

The contact form on this site is the fastest route and feeds directly to the concierge desk. You can also write to the contact form. Formal notices under these terms must be sent in writing by email.